Subscription FAQs

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  • Product FAQ
1. What is your refund policy?

If at anytime within 7 days from the date of purchase you are dissatisfied when using our service , please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a FULL REFUND for your purchase based on our refund policy.

2. Is the subscription automatic renewal? How do I unsubscribe it?

For your convenience, both Premium and Ultimate editions will be automatically renewed by default once you purchase it unless auto-renew is turned off at least 24-hours before the end of the current period.

There are two ways to cancel it: 1. Find “To cancel the subscription, click here” in the confirmation e-mail you received after your purchase, simply click on the link to cancel the auto-renewal service; 2.You can also e-mail [email protected] with your account info to cancel it. After you successfully unsubscribe it, no further charges will apply.

3. What should I do if it appears that "Currently account level is not displaying this module" or your account will be expired on the console after you purchase or renew subscription?

Since our free trial and Premium edition support for limited features, you may need to purchase the Ultimate one to access all features we provide. For price details, please refer to this page.

If your account will be expired on the console after you purchase the Ultimate edition or renew the subscription, please e-mail [email protected] with your account info and we will fix it asap.

4. Why should I pay higher than the list price on your official website? Why is renewal price different from my initial payment?

Please note that list prices on our official website are taxes excluded and the taxes that will be calculated depends on customer evidence (Business or Consumer, Billing Country, IP address, Credit card country).

In general, the renewal price should be the same as your initial payment. If you initiate your purchase in our discount season, your renewal will be charged at the original price listed on our official website.

5. Can I access to console panel for tracking after unsubscription?

You are able to access to PanSpy console panel to track target device before your license expires even if you unsubscribe it. After the subscription is cancelled, you will receive a confirmation email showing the expiration date of your license. When the subscription period ends, repurchase should be required for accessing to console panel again. (The data uploaded to console panel will be retained for maximum period of 30 days and will be deleted from our server over this period.)

6. Can I upgrade from Premium edition to the Ultimate one?

You are able to upgrade your license by yourself from Premium edition to the Ultimate one by referring to PanSpy console panel >> Dashboard >> Device Information >> Account >> Upgrade.

If you would like to upgrade your monthly subscription to annually one, please e-mail [email protected] with your account info.

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