Frequently Asked Questions

Choose your type of device which you interested in

  • Product FAQ
Is it legal to use PanSpy?

PanSpy application was designed to help parents to keep their children safe and workers productive and its usage is absolutely legal.

Please make sure that your intentions to use our application meet the following legal requirements :

  • You want to use PanSpy as a parental control solution for monitoring your underage children.
  • You want to use PanSpy as a solution for monitoring company-owned devices of which employees are aware of being monitored.
  • You want to install PanSpy on your own device.

It is your responsibility to determine whether you have proper authorization to monitor the device. It is also your responsibility to determine which disclosures, notifications, or agreements may be necessary in your jurisdiction, as applied to the specific facts and circumstances in which you want to use PanSpy. If you have questions about the legality of using PanSpy as you intend to use it, contact legal counsel of your choice. PanSpy cannot provide legal advice.

How does PanSpy work?

PanSpy is account-based monitoring solution. You don't need to download any apps on your own phone or install any software on your computer. When you would like to spy an iOS device, you need to know the target device owner's iCloud ID. To spy an android device, you need to install a plugin on the target device. To learn more details, please visit the spy on iPhone and spy on android phone tutorials respectively.

Will there be a PanSpy icon on the target device?

No. On Android devices, there will be a temporary icon during installation which will be automatically deleted after the set up process is complete.

What devices are supported by PanSpy?

PanSpy is compatible with smartphones and tablets that run:

  • Android 4+
  • iOS 8.0+

Please check whether your device is compatible by entering its model here.

Do I need to register an account before using PanSpy?

Yes. You must have a PanSpy account before using the service.

Where can I view data from the monitored device?

Once PanSpy is set up on the monitored device and is connected to our server, the information will be automatically displayed in the Control Panel of your personal account that can be accessed from any browser.
Check how PanSpy Control Panel looks by pressing View Demo.

How often is the monitored data updated on PanSpy dashboard?

The PanSpy monitoring app installed on the target device automatically collects data every four hours. Also, every time when you are signing into the PanSpy account, an active new syncing request will be triggered to ensure that you can view the latest data. You can also manually update the data displayed on the Control Panel by clicking the sync icon.

It usually takes some time to complete a sync process depending on the size of the data being collected and the internet connection speed on the target device. It will also consume a considerable amount of battery power, especially when the monitored data is collected via 3G or 4G network that is not always stable and strong.

What is the meaning of the “Updated” time listed on the top left of the Dashboard panel?

It shows the latest time when the monitored data is being manually updated.

What happens if I cancel subscriptions, or disconnect the target device from my PanSpy account?

All target device’s information will be deleted from our server, and the PanSpy monitoring app will stop collecting data from the target device. You can also uninstall the app manually from the target device.

How can I uninstall PanSpy?

If you are an android user and suspect that PanSpy is illegally installed on your device, you can uninstall it following the instructions listed below:

Go to Phone Settings > Security > Device Administrators > system update service > Deactivate > Get back to Settings > Apps > system update service > Uninstall

How many devices can I monitor at the same time?

Currently PanSpy monitoring service is authorized on account basis. You may monitor one device with one account. So if you would like to monitor dozens or hundreds of devices at the same time, please send us inquiries to customize a monitoring solution.

If the device I would like to monitor is an iPhone or iPad, do I need to jailbreak it first?

No, you don't need to jailbreak the target iOS device.

If the device I would like to monitor is an android phone, do I need to root it first?

No, you don't need to root the target device.

What should I do when PanSpy is not able to sync new data from the target iPhone or iPad?

PanSpy works with iCloud backup and extracting mechanism. The data on the target iOS device is backed up to iCloud and then extracted and displayed in details to PanSpy Control Panel. When you could not view any updated data, there may be three possible reasons:

  • The iCloud backup is disabled on the target iPhone or iPad.
  • The iCloud password has been changed.
  • The target iCloud account is locked by Apple.
  • In first case you should get the target iPhone/iPad and turn on iCloud backup. When the new data is generated and backed up to iCloud, PanSpy will also push it to the control panel.

    In the second situation if the iCloud password is changed, PanSpy is not be able to connect iCloud server with the old password. In this case, please make sure you get the right password and then verify it again on the iCloud ID/Password Update page. If the password is correct, the new data will be retrieved shortly.

    The third possibility is releated to Apple's security mechanism. In earlier this year, some hackers claimed they had breached hundreds of millions of iCloud accounts. Thus Apple improved its account security strategy. So if your iCloud account has security risk, your iCloud account will be locked by Apple. You may learn more info about the background: http:/bgr.com/2017/03/22/apple-iphone-and-icloud-accounts-hacked/

    What to do if iCloud is locked by Apple? You need to unlock the iCloud account first, and then update the iCloud credentials on the iCloud ID/Password Update page. We also recommend not to connect with the target phone too frequently.

    Start monitoring now